Orthovixa showcases its medical braces and orthopedic supports on this website. All checkout, payment processing, shipping, and order fulfillments are handled exclusively through Amazon India (Amazon.in).
1. Introduction & Business Model
Welcome to Orthovixa ("we," "our," or "us"). This Privacy Policy outlines how we handle information collected when you visit our official brand website (www.orthovixa.com).
Because all transactions occur on Amazon.in, any purchase made via our "Shop on Amazon" buttons is governed by Amazon’s Privacy Notice and Conditions of Use.
2. Information We Collect
Because checkout happens on Amazon, we do not collect, process, or store credit card numbers, bank details, or payment passwords on our website.
We only collect limited information through the following channels:
- Support Inquiries: Name, phone number, and email address voluntarily provided via our "Contact Us" form or WhatsApp assistance.
- Sizing & Consultation Details: Measurement data or specific joint condition details you share when requesting sizing help.
- Technical Web Data: IP address, browser type, device information, and pages viewed for website analytics.
3. How We Use Your Information
Information submitted directly to us is used strictly for legitimate customer care operations:
Sizing Assistance
Helping you select the correct orthopedic brace size before redirecting to Amazon.
Customer Service
Answering inquiries regarding product specifications, materials, and usage guides.
Site Improvements
Analyzing aggregated traffic data to enhance site security and performance.
4. Third-Party Links & Amazon Marketplace
Our website contains links directing you to product listings on Amazon.in. Clicking these links transfers you to Amazon's platform. We do not control and are not responsible for the privacy practices, cookies, or content of Amazon or other third-party websites.
5. Data Security
We implement industry-standard SSL (Secure Sockets Layer) encryption across www.orthovixa.com to protect any contact messages submitted to us. We do not retain customer inquiry messages beyond the timeframe required to fulfill support requests or comply with legal obligations under Indian law.
6. Your Data Rights (DPDP Act, 2023)
Under the Digital Personal Data Protection Act, 2023 (India), you have the right to request access to, correction of, or deletion of any personal contact data you have submitted directly to Orthovixa. To exercise these rights, please contact our Grievance Desk below.
8. Grievance Officer & Contact Information
For questions regarding this Privacy Policy or assistance with Orthovixa products, reach out to our team:
Orthovixa Support & Grievance Desk
Entity: Orthovixa
Grievance Officer: Data Protection Lead
Email: info@orthovixa.com
Helpline: +91 98189 96092
Registered Address: Godown No-3, Plot No - 17,18,32&33, Khesra No - 124/1,124/2, Naresh Park, Nangloi, Delhi, 110041, India